Frequently Asked Questions
To help you make an informed decision, we've compiled a list of frequently asked questions relating to the products and services we can provide you with.
If you can't find the answer to your question or if you would like more information about anything we do, please feel free to contact us at any time and we'd be happy to help.
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Every one of our hosting accounts comes with a Doman Control Panel, all websites are built using Content Management System and you can manage all aspects of your account via the Client Area portal. All these are designed to give you, the client, full control over your domain, website and hosting.
Our knowledgebase provides a helpful self-service library of information about your domain name, control panel, website and client account. In addition, our Client Support Team is on hand at any time of the day or night via email, to assist you with any of the products or services on offer from us.
We accept payment by electronic means only. This means that payment must be made either by eletronic bank transfer (B.A.C.S.) or by card. For card payments, we are able to accept payment online via our website or via the telephone. All credit and debit card payments are processed securely using PayPal.
Domain name registrations are processed immediately, however, there may be a delay of between 24 and 72 hours before webservers globally have been updated with the change. All website hosting accounts are active immediately after setup, even if your domain name may not yet be fully enabled.
No. Formal quotes with prices clearly stated are always given before any work commences. All prices quoted are fully inclusive and you will not be charged anything additional to the price you see. The price you see or the price you have been quoted, is the price you will pay. This is designed to give you peace of mind.
You will need to set up a merchant account. A merchant account is the account that tracks and transfers all of the monetary transactions that occur through your website. This service could be provide by your bank or other financial prividers like PayPal or WorldPay. We can advice on this, if you require.